Terms and Conditions
HJJ Group - Saniflo and Macerator Services
Last updated: 9/17/2025
1. About Us
HJJ Group ("we", "our", "us" or 'HJJ Group') provides plumbing and macerator installation, servicing and related works across the UK. All of our engineers hold the relevant qualifications and experience to carry out the services offered. We hold valid Public Liability Insurance to cover our work.
2. Call-Out Fee
Important: A call-out fee applies to all bookings. This fee covers attendance only and is payable even if no further work is carried out.
By arranging a timeslot with us, you acknowledge and agree to these call-out terms.
3. Payment & Documentation
Payment is due immediately on completion of the work, unless otherwise agreed in writing.
We accept payment by:
- Bank transfer
- Card
- Cash
Invoices may be issued at our discretion for business customers.
Upon completion of the work, you will be asked to sign our job sheet or completion document confirming that the services have been provided, that you accept these Terms & Conditions, and that payment will be made as agreed.
4. Refunds & Cancellations
Once services have been carried out, payments are non-refundable.
If you need to cancel an appointment, you must provide at least 24 hours' notice. Failure to do so may result in the call-out fee still being charged.
5. Warranty
Second-hand macerators supplied and installed by us come with a 3-month warranty, unless otherwise stated in your written documentation (in some cases up to 6 months).
Warranties cover:
- Parts and labour for faults arising from normal use
Warranties do not cover:
- Damage caused by misuse
- Damage caused by neglect
- Damage caused by unauthorised alterations
6. Liability
While we take all reasonable care and skill in our work, we are not liable for any indirect, incidental or consequential losses (such as loss of earnings, profits, or business opportunities).
Our total liability is limited to the amount paid for the service in question.
Important: Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded under UK law.
7. Customer Responsibilities
As our customer, you must:
- Ensure that we have safe and reasonable access to the property and any relevant areas for us to carry out our work
- Inform us of any known issues with your plumbing system before we begin work
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
HJJ Group
📧 Email: info@hjjgroup.co.uk
📞 Phone: 07926 925 038
🌐 Website: https://hjjgroup.co.uk